We’re recruiting for the position of Senior Managed Services Consultant. This person will be working with corporate customers, and the purpose of this position will be to provide support, negotiate agreements, compile reports, maintain relationships, manage accounts, meet strategic targets and many other tasks. (12 month contract role based in Johannesburg).
Duties and Responsibilities:
- Receiving and analysing support requests from corporate customers
- Negotiating deals with customers in accordance with policies and procedures
- Compiling reports on tariff optimisation, upgrades, churn, etc.
- Monitoring the performance of all parties to ensure agreements are honoured
- Ensuring targets are met in terms of retentions, service levels, NPS, etc.
- Managing the performance of all relevant parties
- Providing end to end support to corporate customers
- Building and maintaining customer relationships, etc.
Minimum Requirements:
- Matric essential
- Three year Degree or Diploma in Administration or Business Management beneficial
- At least 2 to 5 years customer service experience in the telecommunication industry
- Knowledge of data applications
- Account management experience
- Extensive experience dealing with corporate customers