A new position has opened up for a Internal Parts Sales Team Leader. The successful candidate will be responsible for the day-to-day operations of the Internal Sales Department; which will include driving the various systems involved in the sales process such as making sure quotes are sent out to customers accurately and timeously, and creating a comfortable atmosphere for customers to feel welcome. A dedicated, methodical and self-driven person is required who will take ownership and accountability of the task at hand and will perform their duties and responsibilities within the systems provided.
Duties and Responsibilities:
- Supervising internal sales and support staff to meet set targets
- Creating and maintaining a positive culture focused on delivering results by providing ongoing coaching and development of internal sales and support staff
- Motivating and driving the performance of internal sales and support staff
- Ensuring business is consistently conducted with integrity
- Remaining knowledgeable of key processes, product range, business initiatives and internal resources to support the internal sales and support staff in achieving company objectives
- Overseeing and maintaining the ticketing system
- Ensuring quotation, sales order and invoicing processes are functioning within required timelines
- Answering telephone calls promptly and professionally
- Providing excellent customer service including but not limited to
- Addressing customer queries and concerns in a timely and professional manner
- Providing regular feedback where necessary
- Resolving any issues arising from the return of goods
- Exceeding customer expectations through proactive support
- Monitoring and improving all sales related systems and procedures
- Building and maintaining strong relationships with customers and suppliers
- Providing product advice and support
- Performing additional duties as assigned by management
- Carrying out procurement-related functions as required
- Drafting various forms of business correspondence
- Capturing data accurately and efficiently
Minimum Requirements:
- Matric essential, relevant tertiary qualification beneficial
- At least 2 to 5 years experience in internal parts sales
- Experience selling automative, trucking or earthmoving parts
- Strong time management and problem solving skills
- Experience using Pastel Evolution will be beneficial
- Willing to work every second Saturday from 07h00 to 12h00