This position is based in Johannesburg.
We’re on the lookout for a skilled FMCG Credit Controller with experience working on independent wholesale accounts. The purpose of this position will be to ensure the efficient and effective collection of outstanding debt through customer interaction. This will include contacting debtors after month end payments are allocated, attending to requests for invoices and statements, explaining customer credit limits and many other tasks.
Duties and Responsibilities:
- Generating and dispatching invoices or Proof of Delivery (POD) documents on time to facilitate prompt payment
- Receiving remittance advices from customers and allocating them appropriately
- Processing all discounts and rebates for the Credit Supervisor to approve before the end of the month
- Clearing all allocated cash in the General Ledger
- Allocating all processed credits to the account on a weekly basis
- Ensuring that customers receive automatically sent statements
- Preparing and verifying all rebate deductions from customer payments and transferring them to a rebate account as per the agreed Trade Agreement and specifications
- Accurately forecasting cash as needed within specified deadlines
- Maintaining compliance with credit limits for each customer and highlighting potential non-conformance to the responsible supervisor before they exceed defined limits
- Liaising with customers to inform them of balances once statements have been distributed, ensuring interim payments are made, or assisting with credit limit increase applications as indicated by the credit analysis report
- Reporting on all transactions older than 60 days to the Credit Supervisor
- Processing ‘stop supply’ instructions on Syspro when there is customer non-payment, ensuring that all necessary instructions and authorizations are obtained
- Whenever possible, liaising with customers to resolve account problems before implementing ‘stop supply’ instructions
- Advising customers when their account has been blocked and ensuring all relevant internal departments are aware of the customer/account status
- Continuously releasing and checking orders as required and within specified timelines
- Loading pricing claims on the live schedule for timely investigation
- Managing stock claims (returns, damaged stock, shortages, etc.) by forwarding claims not credited to the relevant depot
- Assessing if credit has been issued for queries and, if not, electronically submitting supporting documents to the relevant depot
- Managing invalid claims by providing necessary proof or backup documents to the customer
- Taking ownership and accountability for tasks and activities and demonstrating effective self-management in terms of planning, prioritizing, and self-development
- Following through to ensure that quality and productivity standards of work are consistently and accurately maintained
- Informing relevant parties if tasks or deadlines are not met, highlighting potential risks, and providing appropriate resolutions
- Supporting and promoting the business’s core values
- Managing colleagues’ and clients’ expectations and communicating appropriately
- Demonstrating willingness to assist others and go the extra mile to meet team targets and objectives
- Championing training and development for oneself and others by utilizing available training opportunities
- Participating in and driving regular performance appraisals and ensuring that own targets and goals are clear and achievable
Minimum Requirements:
- Matric and relevant Finance Diploma or Degree
- At least 3 to 5 years experience as an FMCG Credit Controller working on independent wholesale accounts in a logistics environment
- At least 2 years of experience using SAP
- In-depth experience in reconciliations